Help & Documentation

Learn how to use Smart Stacks, Smart Fuel, and other tools to optimize your health and fitness journey with evidence-based approaches.

Troubleshooting Guide

Find solutions to common issues with login, tools, calculations, and account access. Most problems can be resolved quickly with these step-by-step solutions.

Try These First

Clear Browser Cache

Press Ctrl+F5 (PC) or Cmd+Shift+R (Mac) to hard refresh

Try Incognito/Private Mode

Test if the issue persists in a private browsing window

Check Internet Connection

Ensure you have a stable internet connection

Try Different Browser

Test with Chrome, Firefox, Safari, or Edge

Login Issues

Can't Log In to Your Account

Common Causes & Solutions

1

Incorrect Email or Password

Double-check your email address and password. Try copying and pasting if typing manually.

2

Account Not Verified

Check your email for a verification link. Look in spam/junk folders.

3

Browser Issues

Clear cookies and cache, disable extensions, or try incognito mode.

Try Login Again Reset Password

Login Redirects Back to Login Page

If you can enter credentials but get redirected back to login:

Step-by-Step Solution

  1. 1. Clear all cookies for sighedeffects.com
  2. 2. Clear browser cache completely
  3. 3. Close and restart your browser
  4. 4. Try logging in again
  5. 5. If still failing, try a different browser or incognito mode

Tool Issues

Tools Not Loading or Showing Errors

Smart Stacks Issues

  • • Ensure all required profile fields are completed
  • • Check that you've selected a primary goal
  • • Verify your age and weight are within valid ranges
  • • Try refreshing the page and regenerating

TDEE Calculator Issues

  • • Ensure height and weight are in valid ranges
  • • Check that age is between 18-80 years
  • • Select an activity level before calculating
  • • Use decimal points, not commas (e.g., 70.5 not 70,5)

Unexpected Calculation Results

When Results Seem Wrong

  • • Double-check all input values for accuracy
  • • Ensure units are correct (lbs vs kg, feet vs cm)
  • • Verify activity level matches your actual routine
  • • Consider if your goal selection matches your intentions

Remember: Our tools provide starting points. Monitor your results and adjust as needed.

Can't Save Results or History

Check Login Status

Results can only be saved when logged in. Verify you see your name in the top navigation.

Browser Storage Issues

If using private browsing or have cookies disabled, results may not save properly.

Browser & Technical Issues

Pages Loading Slowly or Not at All

Clear Browser Data

  • • Clear cache and cookies
  • • Restart browser completely
  • • Disable browser extensions
  • • Try incognito/private mode

Check Connection

  • • Test other websites
  • • Try mobile data vs WiFi
  • • Check firewall settings
  • • Restart router if needed

Browser Compatibility

  • • Chrome 90+ (recommended)
  • • Firefox 88+
  • • Safari 14+
  • • Edge 90+

Site Features Not Working Properly

If buttons don't respond, forms don't submit, or interactive elements aren't working:

JavaScript Issues

  1. 1. Ensure JavaScript is enabled in your browser
  2. 2. Disable ad blockers temporarily
  3. 3. Disable browser extensions one by one
  4. 4. Try a different browser
  5. 5. Check browser console for error messages (F12 key)

Note: Our tools require JavaScript to function properly.

Mobile Device Issues

iOS (iPhone/iPad)

  • • Update to latest iOS version
  • • Clear Safari cache and data
  • • Try Chrome or Firefox app
  • • Restart device if needed

Android

  • • Update Chrome browser
  • • Clear browser cache
  • • Check available storage space
  • • Try Firefox or Edge browser

Common Error Messages

"Authentication Required" or "Session Expired"

Your login session has expired or there's an authentication issue.

Solution: Log out completely, clear cookies, then log back in.

"Server Error" or "Something Went Wrong"

Temporary server issue or maintenance.

Solution: Wait a few minutes and try again. If persistent, contact support.

"Invalid Input" or "Calculation Error"

Input values are outside acceptable ranges or improperly formatted.

Solution: Check all input fields for proper values and units.

"Feature Not Available" or "Coming Soon"

You're trying to access a feature that's still in development.

Solution: Check back later or explore our currently available tools.

Still Need Help?

If these solutions don't resolve your issue, our support team is here to help. Please include as much detail as possible about the problem.

Before Contacting Support

  • • Try the troubleshooting steps above
  • • Note your browser and version
  • • Include any error messages
  • • Describe exactly what you were trying to do
Contact Support

Still need help?

Contact Support Access Member Tools